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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4003 Views
  • 0 replies
  • 5 kudos

Error h72

Working fine all of sudden no lights reset nothing is there anyway get a replacement heat link as dead? There a 2 year warranty on this product?

D1ck1eboy by Community Member
  • 365 Views
  • 4 replies
  • 0 kudos

Nest 3rd generation error h71 - heat link won’t restart

Hi there, hoping to can get some help. Yesterday my thermostat lost connection to the heat link giving a H71 error. I did unplug and move the thermostat when decorating, but it connected back up when plugged back in, but then lost connection about 30...

Justin79 by Community Member
  • 1322 Views
  • 31 replies
  • 0 kudos

Google nest learning thermostat and heat link error H71

Hi,I have had a nest thermostat and heat link arrangement for a little over a year, when first setting up it was a bit temperamental but after that it has worked fine……..until a couple of days ago. I kept getting error H71 and no matter what I do (I’...

Metin by Community Member
  • 373 Views
  • 6 replies
  • 0 kudos

Not cooling

Hi, system does not seem to be cooling the house. System worked fine with previous thermostat but since installing nest, the air being blown out doesn’t seem cool and my system ran for 4 straight hours and the temp didn’t change at all. Seems like ma...

cRyan10 by Community Member
  • 2408 Views
  • 6 replies
  • 1 kudos

Heat Link not working H72

Good morning. Our Nest Thermostat stopped working over a week ago. H72 error message came up on the display. There is no power to the Heat Link at all. No response when pressing/holding the button on the heatlink. What type of Nest thermostat do you ...

horrox342 by Community Member
  • 1006 Views
  • 18 replies
  • 0 kudos

connected nest thermostat not linking to google home app

Our Nest thermostat has been working fine. My husband accidently deleted it from his Google Home app. Now we are unable to get it to reconnect again. We are following the instructions but it will not connect. The Nest thermostat is still connected to...

DebbieV by Community Member
  • 355 Views
  • 6 replies
  • 0 kudos

Wires for Thermastat Compatibility

Need Help Determining if I can use a Nest Base Thermastat on this. I have a C wire on the one and don't on another is the less expensive nest thermostat compatability with both these systems?  

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