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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 5113 Views
  • 0 replies
  • 5 kudos

Unknown symbol on Nest thermostat

Good afternoon folks, I have noticed from time to time I have an icon I don’t recognise on my Nest thermostat. It’s a yellow circle with a black teardrop. It’s in the same place as the green leaf would live. Strange thing is it comes on when the heat...

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AlistairL by Community Member
  • 253 Views
  • 3 replies
  • 0 kudos

Thermostat won't connect to app

I recently lost connection in the app. Removed the thermostat from the app, and tried to go through the process of re-adding. It will not. It will connect to my internet (say it's connected) but will not get an entry key (says there was a problem con...

Jasonmlit by Community Member
  • 369 Views
  • 5 replies
  • 0 kudos

N260 problem even though power connector installed

I have an older heat only gas/hot air system, and the thermostat wire only has white and red. So I installed the Nest and was directed to install the power connector, which I did. It worked fine for about a week and then started giving me the N260 er...

Thermostat turns off/random schedule developed

It looks like I’m having similar problems to other users. After having the thermostat for about a year, it started turning off without reaching target heat temperature. I’ve tried turning off eco, resetting, etc. Just wondering if anyone has found a ...

Nest therastat

My thermostat says “turn on the thermostat ? And under it “ thermostat off”. I press “ turn on the thermostat” . And it goes darkfor about 2- 3 minutes and then it comes up again with “ thermostat off” . It happens even if i press turn on. The thermo...

b-rb by Community Member
  • 215 Views
  • 3 replies
  • 0 kudos

Nest thermostat keeps going offline

In similar post year, but no real resolution. I’ve had this thermostat for two years, almost 3, only recently has it started to drop Wi-Fi, usually after a day or two. I reset the thermostat network, I reset, my modem, I reconnect, it works for a day...

rmargos by Community Member
  • 286 Views
  • 3 replies
  • 0 kudos

Why doesn't nest improve the interface for the thermostat?

The design of the interface for the thermostat is so terrible! I can't believe no one has improved it or even put any thought into the design. A previous post mentioned how it seems to have been designed by accountants. For me the biggest peeve is th...

ahsannaqi by Community Member
  • 197 Views
  • 1 replies
  • 0 kudos

Google nest thermostat

Does this work with a 4 wire system? I have red green yellow and white. The red wire on my current thermostat seems to connect twice from what I can see.

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