cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Help Center

Forum Posts

Start a conversation

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 23915 Views
  • 0 replies
  • 8 kudos

Nest wont send password reset to my gmail

I had a nest thermostat account a few years ago. Switched back to traditional thermostat. Now I bought the learning thermostat. When I log in i cant remeber past pw. When I hit send pw to my gmail nothing comes to my gmail account. How can i reset Ne...

dpjax123 by • Community Member
  • 3092 Views
  • 18 replies
  • 0 kudos

Nest thermostat showing offline in google home app

Nest thermostat shows as offline in google home app. ISP says they can see it connected to Wi-Fi.Did an online chat with google and they ended up saying to contact them when I was near the thermostat. Since I’m in Az and the thermostat is in Mn that ...

Jimaz by • Community Member
  • 846 Views
  • 3 replies
  • 0 kudos

Wireless Worcester Greenstar Digistat RF Thermostat E compatibilty

Hi, a couple of questions really 1) The rather simplistic compatibility checker says either the Learning or 'E' thermost should be compatible (yet the 'E' is allegedly discontinued??). The install videos all seem to show wired thermostat replacement ...

ipanel by • Community Member
  • 1694 Views
  • 3 replies
  • 1 kudos

Pre Heating

My schedule is set to 20c at 6pm…..today preheating began at 2pm and has reached 20 by 3.15pm……much too early. Why is it so poor at maintaining the schedule?

Geoff27 by • Community Member
  • 1978 Views
  • 6 replies
  • 0 kudos

Bad data for thermostat in Nest app?

Out of town, monitoring by thermostat/furnace history data. Device is set on ECO since this is an extended absence, and it's winter cold where I live, so heat mode only. On one particular day, the history data for the day before showed that my heatin...

KQmelo by • Community Member
  • 321 Views
  • 0 replies
  • 0 kudos

Resolved! Very Low Battery / replace now

Will I need to reprogram my Google Nest Thermostat after I replace the batteries, and exactly what type of batteries are recommended. (I do have a power supply connected ( c wire )).Should I use regular alkaline or rechargeable lithium?Thank you

PeterJJ by • Community Member
  • 2218 Views
  • 3 replies
  • 0 kudos

Heat link

My thermostat appears to be working properly but does not connect to the heat link. The heat link light is blue. I have tried resetting the heat link without success. Also going to factory default and turning it off an on again. It remains blue.

Cassel by • Community Member
  • 664 Views
  • 3 replies
  • 0 kudos

Thermostat nest app

During the set up of the thermostat using the app I was prompted to take a picture of my wiring setup before disconnecting. I took the picture and it said I was successful but I am unable to find the picture of my wiring. I did not take it with my ph...

to vote
Labels