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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 4442 Views
  • 0 replies
  • 5 kudos

Moving and leaving my Nest thermostat

Hello,I am moving and leaving my Nest for the new owners. I have removed the Nest from my app and then reset all settings on the thermostat. The Nest restarted and now it is only showing a language selection screen. Will it still function manually as...

Me28 by • Community Member
  • 81 Views
  • 1 replies
  • 0 kudos

Nest display blank

Hello all, I have a nest thermostat where by the display is always blank or black, when attempting to adjust the temperature or rotate the dial I can hear the audible noise as if it’s working. If I then check the app I can see the temperature has adj...

Hydey100 by • Community Member
  • 288 Views
  • 15 replies
  • 0 kudos

Nest thermostat

Have W5 error message - Gone through all troubleshooting options - Spoke to Google nest team via tel no 08081 692307 - Informed W5 error is a recognised fault that requires replacement of thermostat but that it was no issue as still under warranty - ...

MDGill by • Community Member
  • 88 Views
  • 2 replies
  • 0 kudos

Nest Heatlink CH not working

Hi AllI would appreciate some advice. I have a 3 circuit conventional heating system (downstairs radiators, upstairs radiators and hot water, hot water tank upstairs) controlled by nest app and 2 heat links ( one for upstairs and one for downstairs +...

BrianMcC by • Community Member
  • 99 Views
  • 3 replies
  • 0 kudos

Nest Heatlink no light/ H71 error on Nest app

My nest thermostat this morning notified me that there is a connection issue, got the error H71: Cant connect to heat link to control heating. After checking the heatlink had not light displayed. -Contacted support team and was told this is a known i...

Kashifr by • Community Member
  • 100 Views
  • 3 replies
  • 0 kudos

Fan Schedule Feature Request

I have two Nest thermostats, one on each floor. With the thermostat positioned in a central area for each of the thermostats I do find that the temperature on the thermostat is not accurate since the room temperature and the temperature at the thermo...

Gsport by • Community Member
  • 142 Views
  • 3 replies
  • 0 kudos

Heat Link not working

Hi. My Nest Heat Link is not working. I've restarted mains power to reset it but this has not worked. There are no lights visible on it so I think it is broken. I need it replaced immediately as I can't manually turn on my heating.

TomLJ by • Community Member
  • 165 Views
  • 5 replies
  • 0 kudos

Wake Display on Approach

I set it to wake display on approach on the iOS google home app, but it never ever wakes up. Is the motion sensor defective? What should I do?

DrYes by • Community Member
  • 111 Views
  • 2 replies
  • 0 kudos

Wire identification

Hi there,Can anyone help with identifying these wires, and the corresponding letters?I have a red, black, yellow, white, brown and green wire connected to the current thermostat.The above wires are slotted into ports 1, 2, 3, 5, 11 and 12 respectivel...

NateBD32 by • Community Member
  • 91 Views
  • 1 replies
  • 0 kudos
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